Shipping policy

Last updated: May 5, 2026

Thank you for shopping with TagKicks.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing Times

We aim to process standard orders within 1–3 business days after payment has been confirmed.

Business days are Monday to Friday, excluding UK bank holidays.

During busy periods, product launches, limited drops, sales, or high order volumes, processing may take slightly longer.

If your order includes made-to-order, custom, or personalised products, the processing time may be longer. Any extended processing time will be shown on the product page or communicated to you where applicable.

Shipping Locations

We currently ship to addresses available at checkout.

If your country or region is not available at checkout, this means we do not currently ship there.

We may update our shipping locations at any time.

Shipping Costs

Shipping costs are calculated and shown at checkout before you complete your order.

The final shipping cost may depend on your delivery address, order value, order weight, delivery method, and any active shipping promotions.

If we offer free shipping, the qualifying amount and conditions will be shown on our website or at checkout.

Delivery Times

Estimated delivery times will depend on your location and the shipping method selected at checkout.

Estimated delivery times are not guaranteed unless clearly stated.

Delivery may be delayed due to postal or courier delays, customs checks, weather, strikes, incorrect addresses, failed delivery attempts, busy periods, or events outside our control.

UK Orders

For UK orders, we aim to use reliable postal or courier services suitable for lightweight printed products, tattoo papers, and customisation supplies.

Typical UK delivery estimates will be shown at checkout where available.

Once your order has been dispatched, you may receive a shipping confirmation email. If tracking is available for your selected delivery method, tracking details will be included.

International Orders

If international shipping is available at checkout, customers outside the UK are responsible for any customs fees, import duties, taxes, handling charges, or local charges that may apply in their country.

TagKicks is not responsible for customs delays, import restrictions, rejected parcels, or additional charges applied by your local authorities.

You are responsible for making sure the products you order can legally be imported and used in your country or region.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

TagKicks is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery, or non-collection, we may ask you to pay additional shipping costs before resending the order.

If we are unable to resend the order, we may refund the product cost where appropriate, excluding original shipping costs, unless required otherwise by law.

Order Changes and Address Changes

If you need to change your shipping address, contact us as soon as possible at:

support@tagkicks.com

Please include your order number and the correct shipping address.

We will try to help, but we cannot guarantee changes once an order has been processed, packed, or dispatched.

Lost, Delayed, or Missing Orders

If your order has not arrived within the expected delivery window, please contact us at:

support@tagkicks.com

Include your order number and delivery address so we can check the order status.

If tracking shows that your order has been delivered, but you have not received it, please check with other people at your address, neighbours, your local delivery office, or the courier before contacting us.

We will do our best to help, but we are not responsible for parcels that are confirmed as delivered to the address provided at checkout.

Damaged Orders

Please check your order when it arrives.

If your item arrives damaged, contact us as soon as possible at:

support@tagkicks.com

Please include:

Your order number
A clear description of the issue
Photos of the damaged item
Photos of the packaging

If the issue is confirmed, we will offer a suitable solution, such as a replacement, refund, or store credit where appropriate.

Split Shipments

In some cases, items from the same order may be shipped separately.

This may happen if products are prepared at different times, shipped from different locations, or include made-to-order items.

If your order is split into multiple shipments, you will only be charged the shipping cost shown at checkout unless stated otherwise.

Pre-Orders and Limited Drops

If a product is sold as a pre-order, limited drop, or made-to-order item, the estimated dispatch time will be shown on the product page where possible.

Orders containing pre-order or made-to-order items may be held until all items are ready to ship, unless we choose to send items separately.

Returns and Refunds

Shipping-related returns and refunds are handled according to our Return and Refund Policy.

For most online purchases in the UK, customers have cancellation rights for change-of-mind returns, subject to conditions. Returned items usually need to be unused, undamaged, and sent back within the required timeframe. This does not affect your statutory rights if an item is faulty, damaged, or not as described.